ORDERING INFORMATION AND TERMS
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| Terms of sale |
| Delivery The prices shown on the internet pages include packing and delivery to UK destinations. Please see this page for shipment costs to other countries. We normally despatch orders within 2 working days for stock items and items advertised on the web pages are usually in stock. 90% of orders are despatched within 48 hours. If we have a temporary shortage, we will contact you to advise the anticipated delay period. Cancellation and Returns You may cancel your order within 7 working days from the day after you receive the goods. Please return them to us and we will exchange or refund payment within 14 days after receipt. Please advise any damage or shortages in your delivery within 7 days of receipt. We will exchange or refund payment within 14 days after receipt for goods deemed to be faulty or damaged when we receive the returned items. Personalised and perishable goods are not returnable. When returning items, please ensure they are securely packed and obtain a 'proof of posting' certificate from your Post Office or carrier. This information is also included with the consignment. Privacy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name address phone number email address We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email to Steph Williamson, Manager, Living Designs Co uk Ltd Problems, questions, complaints and queries ? Customer Support and Service We want all our customers to be completely satisfied with our service. If you are not satisfied with any aspect of our goods or service please contact Steph Williamson, Manager, Living Designs Co uk Ltd immediately by
We will send you the following: - an acknowledgement of your complaint within 3 working days - a full reply to your complaint within 14 days (within 7 days by email) If, for some reason, we cannot deal with your complaint within these time limits, we will give you a reason for the delay, and a date by which your complaint will be dealt with. This does not affect your statutory rights as a consumer When you place an order by the internet or other methods, you are consenting to the terms above. The above information is to assist our customers and does not affect your statutory rights. |